Hours of Operation
We get it...
people don't buy products, people buy solutions.
The last thing you need at the end of your day is an excuse...
It just has to work doesn't it?
...and if it's not a solution, then it's just another excuse.
Right here in the nation's capital...of course. Our shipping address is:
48 Jamie Ave.
Nepean , ON
Now that you know who we are and how to find us.
No pressure or obligations. We're always just happy to chat
about how we can be of service.
1+ 613 761 7788
Dear Pietro, I would like to say that your coffee is delicious and fresh always. Our customers comment often that it is very good. Your communication with us as customers is always polite and accommodating. We have been with you 16 years and have no reason to change. Delivery is punctual and reliable. Carry on and thank you.
We roast twice per week. Generally on Monday and Wednesday.
We wrote software to handle all of the inventory calculations so that we never make more coffee than what is actually ordered.
Sounds complicated? Yes. Worth it? Absolutely!
It's hard to miss the roast day because we send you emails and phone to remind you. Nevertheless sometimes we may be unable to reach you. Often, we can still assemble your order. It is however best not to miss the roast day ordering timelines.
Roast-2-Order means that if you did not order it, we did not roast it. Prior to each roast day we poll each of our customers and then we produce only that quantity of coffee.
Roast-2-Order matters because some very accurate calculations pertaining to yields, forecast totals, and available inventory need to be performed to ensure real freshness. Without those calculations, your coffee simply won't be fresh. We do this in real time at every moment of our roast process and that insures that we only ever make exactly what's ordered.
Your order typically arrives the next day, however we reserve the right to take an extra day to do the job well. So if you order on a Monday, you will often receive the order by Tuesday afternoon and by Wednesday for sure.
Hey! It's no secret! "You can get really great quality coffee for your business!"
30 Day "No Questions Asked" Service Trial
You are fully protected by our 100% Satisfaction-Guarantee. If, after 30 days, you don't don't think that we have fundamentally improved your coffee service, simply switch to any other provider without any penalties and/or obligations.
Additionally, we will cheerfully refund up to $500 of your purchases as our way of thanking you for trying out our service.
*See your sales representative for offer conditions and details.